Read ZUUMM AI's privacy policy. Learn how we collect, use, and protect your personal information when using our travel planning services.
Effective Date: 15 June 2025
ZUUMM is a brand owned and operated by Incbuddy Technologies Private Limited, a company incorporated under the Companies Act, 2013 with its registered office in Bangalore, India (“Company”, “we”, “us”, or “our”). We value your trust and are committed to maintaining your privacy and the protection of your personal data.
We collect personal data when you create an account, book a travel service, request visa processing, subscribe to our communications, or contact us for support.
This includes your name, email, contact number, gender, date of birth, address, passport number, nationality, travel details, payment data (collected via secure third-party gateways), device identifiers, location, and usage patterns.
To fulfill bookings and process payments.
To personalize travel suggestions using AI.
To provide customer support, notifications, and marketing communications (only with your consent).
To comply with applicable legal, taxation, and regulatory obligations.
To improve our services and conduct internal audits or data analytics.
We use cookies to recognize your browser, remember your preferences, and enhance your user experience.
We use Google Analytics and similar tools to analyze traffic patterns and user behavior.
You can choose to disable cookies in your browser, but some parts of the site may not function properly.
With airlines, hotels, visa agents, and transport service providers solely for booking purposes.
With third-party payment providers like Razorpay and UPI apps.
With our B2B partners (if authorized by you) for travel assistance.
With government agencies or law enforcement if required by law.
We do not sell or rent your personal data to any advertisers or external marketers.
We use industry-standard security measures including:
- SSL encryption for data in transit.
- PCI-DSS compliant payment handling through Razorpay.
- Secure cloud infrastructure with access controls.
- Periodic internal audits and security testing.
- Data encryption at rest for sensitive records.
While we follow best practices, no internet system is completely secure.
As a Data Principal, you have the right to:
- Access your personal data.
- Request correction of inaccurate or incomplete information.
- Request erasure, subject to legal retention limits.
- Nominate someone to exercise your rights in the event of incapacity.
You may exercise these rights by contacting our Grievance Officer.
Your data may be transferred to or stored with international service providers when required for bookings (e.g., visa applications, international hotels).
Such transfers will comply with Indian government rules and adequacy standards.
We retain your data for as long as necessary to provide services and fulfill legal, regulatory, or fraud prevention requirements.
Account and transaction records may be kept for statutory periods (e.g., tax or audit).
ZUUMM does not knowingly collect data from children under 18.
Parents/guardians must supervise usage by minors and ensure data accuracy.
Grievance Officer: [Insert Name]
Email: grievance@incbuddy.com
Address: Incbuddy Technologies Pvt Ltd, [Full Address]
We will respond to all queries within 7 business days as per the DPDP Act.
We may track the internet address of the domains from which users visit us and analyze this data for trends and statistics, but individual users remain anonymous unless logged in.
Your email and mobile number may be used to send promotional content, newsletters, offers, or updates from ZUUMM, unless you opt out.
You may opt out of receiving promotional emails or SMS at any time. Contact our support or use the opt-out link provided in communications.
In certain scenarios, such as fraud investigations or legal compliance, personal and payment data may be shared with relevant government or legal authorities.
This Privacy Policy may be revised periodically. Updated versions will include a new effective date. Users are encouraged to review it regularly.
We continually strive to improve our security and privacy practices in line with evolving technologies and regulations, including the DPDP Act, 2023.
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